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Here you will find our most frequently ask questions by our community. If you need a question answered and cannot find it on here please contact our livechat team. You will find the icon in the right hand bottom corner, click on this and submit a question.

Frequently
Asked Questions

Warning: the programmes and the exercise routines contained on the OYG Davina Platform may not be suitable for everyone. These routines or any other exercise routines may result in injury, particularly if they are not performed correctly. It is recommended that you consult your doctor before attempting any of the workouts demonstrated to you in the video. Pregnant women should be especially careful and should consult their doctor before attempting any form of physical exercise contained on the OYG Davina Platform. As this is an ongoing subscription service, if anything in relation to your health or physical condition changes following sign up, we recommend that you seek medical advice before continuing the workouts and/or following a fitness programme on the OYG Davina Platform.
On each video page any equipment needed will be shown. Equipment needed includes dumbbells (two filled 500ml water bottles can be used in its place), a mat, a chair and a soft ball (a cushion can be used in its place). There are also a number of workouts where no equipment is needed.
If you have forgotten your password please click 'forgot my password' on the login page. You will be asked to enter your email address so we can send you a link to change your password.
You can update your information by visiting the account page, here you will find the billing section where you are able to update your details.
If you cancel your subscription you will still have full access for the month you have paid for. For example if your billing date is the 1st of each month and you cancelled on the 20th, you would still have access until your next billing date on the 1st.
Your first payment will be taken on the 15th day after sign up, for example if you signed up on the 1st May your first payment would be the 15th May. Your billing date will remain the same each month.
You can cancel your subscription at any time on the billing section of the account page. This will take you through the cancellation process and inform you of your subscription end date.
We have recipes to cater for vegetarians and vegans, and those who follow a gluten free, dairy free and nut free diet.
There are a number of ways you can stream your workouts to your TV:

Using a wire to connect

What you will need: A HDMI cable

Set up: Nearly all smartphones and tablets can plug into an HDMI-ready TV. One cable end plugs into your phone or tablet while the other plugs into the HDMI port on your TV. Once connected, whatever you display on your phone will also show up on your TV.

Apple Airplay

What you will need: Apple TV and an iOS device -  compatible MacBook, iPad or iPhone

Set up: Ensure both devices are on the same Wi-Fi network. If you haven’t used AirPlay in a while, its best to resync both devices. To begin Airplay, tap the Airplay button on the bottom right of the workout video.

Mirroring/Screen sharing

What you will need: Firestick or similar device - mobile, tablet

Set up: You can use the mirror or screen share function on your mobile to connect to a mirror/screen share device such as a firestick or Roku box. Please note: To rotate the screen you'll need to rotate your device. Chromecast What you will need: A Chromecast device, Mobile, tablet

Set up: Plug in your Chromecast device. Plug Chromecast into your TV, then connect the USB power cable to your Chromecast. To begin Casting, simply tap the Cast button ( This can be found in the bottom right hand corner of the video)

You can join the community by sending a request via the My Plan page, you'll need to enter the password - This can be found on your welcome email
Firstly, we found so many of our subscribers were not able to take part in our lives because they did not have Facebook, or Instagram or both - so our new OYG365 on the website is inclusive for all who want to be part of our amazing live classes. Plus! We wanted to bring something different to world of online fitness and feel that with daily classes we can be more creative, have more trainers, and give you more variety. It also gives us all the drive and motivation to join as a community and work out together.
Not at all! We listened to your feedback and will be giving all existing customers 8 credits per month to pick whichever lives you’d like, without paying an extra penny! Each month your credits will reset to 8, so you’ll always have 8 per month (1 credit = 1 live workout). This will launch on the 1st March 2021.
£4.99 per month as an OPTIONAL bolt-on for existing customers. Cancel anytime without affecting your current subscription.
To upgrade the current live system we wanted to give new classes everyday as well as upgrade the quality of the live stream. So we have added more trainer slots to the schedule and have invested into cameras for all of the trainers. With all of this comes extra costs, so we felt £4.99 was a reasonable upgrade fee to benefit from the extra lives we’ll be delivering.
We’ll be loading all lives NEXT DAY after they are completed to the OYG365 page which you can access via your dashboard. If you are not an OYG365 subscriber you are also able to use your credits to unlock catchup workouts, if you miss the live.
OYG365 classes will have its own workout bank on the OYG365 page, here you’ll be able to access all past OYG365 lives. If you are not an OYG365 subscriber you will always keep any classes which you use your credits to access while you’re an OYG subscriber. So you can pull all workouts into one place you can add your OYG365 lives to favourites!
Absolutely not! As well as receiving your 2 lives per week as you normally would - we still have a packed calendar of new programmes/challenges and workouts which will be added for all OYG subscribers. Two of which are launching very soon, so watch this space!!

You are now leaving the OYG Davina platform to access OYG Davina's private Facebook group.
To request access to the group you need to use the password DAVINA2021.
We hope to see you back here again soon!

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